Lior Samuel

After upgrading to v2.15.2 the issue is resolved.

Thanks!!

Hello Jeff,

I installed the new App version 2.15.1 and after I enter my user name and password I can't see the  tickets I get an error message - "An error has occurred."

Now the app does not work at all ....

Regards,

Hello Jeff,

Thanks for the reply.

The problem got worse after I upgrade to IOS 15.0.1 ,  Now its logging me out Every two hours!

Hello Jeff,

Did the new update is released? I do not see it in the App Store...

Hi Russell Chee,

for sure. Awaiting for your response in ticket,

Thanks.

Hello Russell Chee,

It seems that the problem is not only with me and there are other users with the same Issue.

Please your urgent help! I missed the notification for a critical incident due this issue.

Thanks

Hello Will,

Hi Will,

I did another test with my iPad, operating system iPad OS 15 and Zendesk app version is 2.12.1 - and here too I am required to sign in after an unspecified time ...

As I mentioned we uses Azure Active Directory single sign-on (SSO) integration with Zendesk (use MFA)
Do you know of anything that could be related to AZURE?

Thanks!

Hi,

Since the last Zendesk app mobile update to 2.15.0 and IOS 15 - the Zendesk app keeps logging me out .

I'm using SSO with my Azure, iPhone with IOS 15 and Zendesk app version 2.15.0.

The app don't disconnect me straight ... It takes indefinite time....After I log out I am required to re-enter the domain name , user name and password .

any idea ?is there other users who are experiencing the same problem as me?

Thanks!