Lloyd Norman
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Neueste Aktivität von Lloyd Norman-
Lloyd Norman hat einen Kommentar hinterlassen
+1 this! Would be great if we could either turn this into a personal setting for agent specific (Permission-required) or group specific where we could disable it for certain teams that are working ...
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Lloyd Norman hat einen Kommentar hinterlassen
Never mind, found the answer to my question here: https://support.zendesk.com/hc/en-us/articles/4438792937114
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Lloyd Norman hat einen Kommentar hinterlassen
Is there an option to enable drill in on dashboard for the new Beta builder? Can't seem to find the functionality widget for it. I've enabled drill in on the actual report itself. If not, do let m...
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Lloyd Norman hat einen Kommentar hinterlassen
Hey team,Would be really valuable to have something like this. We've come across a few examples where this would be very useful.
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Lloyd Norman hat einen Kommentar hinterlassen
I sometimes get two support ZD bots overlap each other. Have also had about 9 unread messages from ZD bot asking how can it help after page refreshes and etc.
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Lloyd Norman hat einen Kommentar hinterlassen
Hi LouThis does not tackle the problem we are having as it would prevent other groups from working with one another. We would essentially like groups to be the controlling factor, not roles. Other...
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Lloyd Norman hat einen Post erstellt
" Restrict tickets to agents within a group" functionality
Hi team, We would like the ability to prevent agents in certain groups from seeing specific tickets assigned to other groups. This would help us as a lot of our teams work hand in hand with one an...
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Lloyd Norman hat einen Kommentar hinterlassen
Thanks Lisa Kelly! All raised :) https://support.zendesk.com/hc/en-us/community/posts/4552735508122-Agent-Workspace-Modular-design-and-more-control-over-product
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Lloyd Norman hat einen Post erstellt
Agent Workspace - Modular design and more control over product
It'd be good if we had the ability to edit Agent Workspace/make it more customisable. I.e the ability to unlock/lock certain areas of the workspace so that it's either static on the page or follow...
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Lloyd Norman hat einen Kommentar hinterlassen
Hey Lisa KellyI cannot find a ticket but wondering if we could make Agent Workspace more modular? I.e the ability to unlock/lock certain areas of the workspace so that it's either static on the p...