Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Morad
Beigetreten 28. Jan. 2022
·
Letzte Aktivität 20. Aug. 2024
Folge ich
1
Follower
0
Gesamtaktivitäten
32
Stimmen
19
Abonnements
4
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Morad
Morad hat einen Kommentar hinterlassen
That's great to hear that there is a plan to work on this in Q4, is there any further update on this in relation to WhatsApp and planned timeline? Reason I ask it will help us understand how much effort and time do we invest in using WhatsApp with Zendesk.
Kommentar anzeigen · Gepostet 20. Aug. 2024 · Morad
0
Follower
0
Stimmen
0
Kommentare
Morad hat einen Kommentar hinterlassen
Are there any plans to increase the number of ticket fields in bot flow for messaging? Its currently 7, no where enough.
Kommentar anzeigen · Gepostet 07. Feb. 2022 · Morad
0
Follower
2
Stimmen
0
Kommentare
Morad hat einen Kommentar hinterlassen
Are there any plans to increase the number of ticket fields beyond 7 in flow builder? The use case for this is some of our conversational flows have more than 7 questions e.g. 15 it would be great if we could configure answer bot to collect all 15 ticket field questions that populates our form in agent workspace.
Agent productivity increases immensely, and the number of simultaneous conversations increases beyond 3 chats per agent. Customers have responded very well to this especially those who want to complete business with us in a timely manner.
Kommentar anzeigen · Bearbeitet 06. Feb. 2022 · Morad
0
Follower
4
Stimmen
0
Kommentare
Morad hat einen Kommentar hinterlassen
Is there any update to increase the number of drop down values beyond 20? I can it was mentioned 6 months ago that it was due to be released in a couple of months.
Kommentar anzeigen · Gepostet 06. Feb. 2022 · Morad
0
Follower
2
Stimmen
0
Kommentare
Morad hat einen Kommentar hinterlassen
Is there a plan to increase the types of ticket fields beyond drop downs and text? I would like to see date fields, multiple choice fields.
Kommentar anzeigen · Bearbeitet 31. Jan. 2022 · Morad
0
Follower
1
Stimme
0
Kommentare
Morad hat einen Kommentar hinterlassen
Hi Dane, thanks it would be a really powerful tool and hopefully not overly complicated to implement.
Thanks,
Morad
Kommentar anzeigen · Gepostet 31. Jan. 2022 · Morad
0
Follower
0
Stimmen
0
Kommentare
Morad hat einen Kommentar hinterlassen
Is there a way I can increase the number of fields to more than 7 we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction/request with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields, if not would love this to be an upgrade to the great feature.
Kommentar anzeigen · Gepostet 28. Jan. 2022 · Morad
0
Follower
2
Stimmen
0
Kommentare
Morad hat einen Kommentar hinterlassen
I have a question around the Zendesk messaging widget, you have a great for the customer to go back and start a new conversation, is this possible for Zendesk customers to enable?
Kommentar anzeigen · Gepostet 28. Jan. 2022 · Morad
0
Follower
1
Stimme
0
Kommentare
Morad hat einen Kommentar hinterlassen
Is there a way I can increase the number of fields we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields
Kommentar anzeigen · Gepostet 28. Jan. 2022 · Morad
0
Follower
1
Stimme
0
Kommentare