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Ester
Beigetreten 17. Juni 2022
·
Letzte Aktivität 27. Nov. 2024
Customer happiness at eLearning Media. My job is keeping our customers happy through their whole relationship with us. We train, support and advice them on best practices, new functionalities, and hold their hands until they learn to fly by themselves. Currently I do this for our Blackboard Learn, Open LMS and Zendesk clients
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We use a trigger for that.
The trigger sends an email notification about the side conversation to the agent assigned to the ticket and sets the case to Open.
Kommentar anzeigen · Gepostet 03. Nov. 2023 · Ester
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I'm having the same problem as Marina, even after using dynamic content with translations into ticket fields, they are not showing in translated. I think I did all by the book, so not sure where to look.
Any idea how to get it solved?
Thanks
Kommentar anzeigen · Gepostet 01. Aug. 2023 · Ester
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