Travis Sexton
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Travis Sexton hat einen Post erstellt
Tabs in Agent Workspace do not show Ticket Number if a call has been made.
I have noticed the tabs no longer provide the Ticket # if there has been a call. Can this be changed back? There won't be very many use cases where I need to know that the call has ended in the tab...
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Travis Sexton hat einen Kommentar hinterlassen
I have also noticed the tabs no longer provide the Ticket # if there has been a call. Can this be changed back? There won't be very many use cases where I need to know that the call has ended in th...
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Travis Sexton hat einen Kommentar hinterlassen
This is an issue that we need resolved. If the requester or anyone on a CC has replied to a ticket we already have the correct name to address someone as. The ticket title is the context to their i...