James Persson

1. Community
2. Feedback - Ticketing System (Support)
3. New Agent Workspace: bring back the display of the user's email address

Amisha Sharma SharmaThis is what I currently do but doesn't work for CC and it's really not good enough for security in my opinion. Often that panel collapses and easy to not open it for ages.Being...

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• James Persson
• Erstellt 29. Mai 2022 01:56
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Agent forwarding is limited to one phone number.

Or implement the mobile app below, but I think my suggestion above should help a lot before the potential Talk app comes along, as you can forward it to an assistant who can try to transfer to othe...

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• James Persson
• Bearbeitet 28. April 2022 05:31
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1. Talk
2. ...
3. How to get help with phone call problems in Talk
4. How do I take calls on a personal or desk phone?

Done I'd encourage anyone interested in having more than one number for forwarding to go support my post below with a comment and bump.https://support.zendesk.com/hc/en-us/community/posts/456438378...

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• James Persson
• Erstellt 28. April 2022 05:21
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Clear all tickets button from dashboard / tool bar.

I ran a test you can close the tab and open a fresh one to clear the banner but you have to train yourself to remember this workaround.

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• James Persson
• Erstellt 28. April 2022 03:33
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Text feature missing images

Is anyone able to help or advise on MMS in Australia?If I've ported a number in will it continue to receive MMS in Twilio connected to Zendesk in Australia?

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• James Persson
• Erstellt 28. April 2022 03:32
• 0 Stimmen

1. Talk
2. ...
3. Setting up and using Text
4. Adding and managing Text numbers

Suggest showing greyed out images showing if a mobile line has MMS capability or not. Or check boxes showing ticked or crossed etc.

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• James Persson
• Erstellt 21. April 2022 04:23
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Merge Ticket Notifications

Agree I hate having to find the ticket ID's to merge them, I can't understand why I cant just checkbox two tickets from the view and whichever one is selected first is merged into the other ticket ...

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• James Persson
• Bearbeitet 20. April 2022 02:42
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Please disable automatic bulleting

Had problems with this as well, there is workaround by working a certain way but pretty frustrating when bullets don't want to co operate.

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• James Persson
• Erstellt 20. April 2022 02:28
• 0 Stimmen