James Persson
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Neueste Aktivität von James Persson-
Amisha Sharma SharmaThis is what I currently do but doesn't work for CC and it's really not good enough for security in my opinion. Often that panel collapses and easy to not open it for ages.Being...
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Or implement the mobile app below, but I think my suggestion above should help a lot before the potential Talk app comes along, as you can forward it to an assistant who can try to transfer to othe...
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Done I'd encourage anyone interested in having more than one number for forwarding to go support my post below with a comment and bump.https://support.zendesk.com/hc/en-us/community/posts/456438378...
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I ran a test you can close the tab and open a fresh one to clear the banner but you have to train yourself to remember this workaround.
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Is anyone able to help or advise on MMS in Australia?If I've ported a number in will it continue to receive MMS in Twilio connected to Zendesk in Australia?
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Suggest showing greyed out images showing if a mobile line has MMS capability or not. Or check boxes showing ticked or crossed etc.
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Agree I hate having to find the ticket ID's to merge them, I can't understand why I cant just checkbox two tickets from the view and whichever one is selected first is merged into the other ticket ...
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Had problems with this as well, there is workaround by working a certain way but pretty frustrating when bullets don't want to co operate.
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Agree and being able to copy the email address or phone number quickly.
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I suspect if they ran some internal data or on-page tracking they would see many agents showing signs of frustration with this.