Joey

1. Chat
2. ...
3. Live chat departments, triggers, operating hours, and routing
4. Department routing is not working correctly in chat

For anyone coming across this. We have had this issue for such a long time with zero resolution, department is being set in the widget code but intermittently passes the department with a null valu...

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• Joey
• Erstellt 9. März 2023 16:47
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Set Department after chat started

Wow, this was requested in 2015. 8 Years later this super basic functionality still doesn't exist and chat triggers are still a giant mess. Beyond frustrating.

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• Joey
• Erstellt 9. März 2023 16:42
• 0 Stimmen

1. Email
2. ...
3. Setting up your email channel
4. Adding support email addresses for users to submit tickets

Christine Felicia you mention "You can remove your external support address to stop ticket creation from that address." but that link doesn't go anywhere. I feel like I'm missing something but how ...

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• Joey
• Erstellt 28. Februar 2023 17:07
• 0 Stimmen

1. Explore
2. ...
3. Creating dashboards
4. Working with the dashboard builder (Beta)

You should remove the Drill In setup from this page, just like Dave I looked everywhere and couldn't find it. Had to look into the comments to find out it doesn't exist yet which is a giant pain an...

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• Joey
• Erstellt 27. Januar 2023 16:48
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Exclude ticket tags

Yes please remove this feature, I constantly need to inform our ever changing team leads and managers that excluding tags does not work the way they think. Business decisions (possibly incorrect) a...

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• Joey
• Erstellt 10. Januar 2023 19:19
• 1 Stimme

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Still no changes to the permissions, we can't have agents deleting tickets but we also don't want to have admins deal with every request to redact tickets. Add the many, many times that I'm not abl...

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• Joey
• Erstellt 3. November 2022 17:57
• 1 Stimme

1. Messaging
2. ...
3. Zendesk messaging
4. Messaging vs. live chat: Which is right for you?

This article mentions the benefit of messaging "offering the ability to have both session-based conversations as well as ongoing, persistent chats." however, this is not really the case. The messag...

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• Joey
• Erstellt 27. September 2022 21:09
• 1 Stimme

1. Agent guide
2. Ticket basics
3. Redacting ticket content

It looks like you can not redact the merged message "Request X was closed and merged into this request" If that message has info or attachments that needs redaction, it can not be done. The three d...

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• Joey
• Erstellt 7. April 2022 15:14
• 1 Stimme

1. Agent guide
2. Ticket basics
3. Working with ticket tags

Any idea what the character limit is of a single tag?

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• Joey
• Erstellt 30. Dezember 2021 18:11
• 0 Stimmen