Archibald

What also doesn't make sense is that the amount of MAU is based on the account and not brands your serve. 

Being multiband under one account still gives you 1k, but If I split the accounts I'll get 1k each account?

• The 1,000 MAU limit seems relatively low. When we began planning for this change, one of the things we considered was current usage. We wanted to find a limit that would allow a majority of customers to use the tool without significant price increases. It would also allow us to invest in much more advanced functionality for users who wanted to make Flow Builder a primary part of their service strategy.  We found that a large percentage of our accounts fell below 1,000 MAU, which is how we landed on this threshold. 

This is probably because Zendesk's bot was inferior compared to its competitors, and therefore not many existing ZD clients were using it to its full potential. The only other reason I can think of is the current client base of ZD have small businesses. How else can you come to the average 1k? 

Surely you should offer more to those paying for the more expensive plans?

You will find if you extend your research outside of ZD that 1k is nothing. Other companies are offering 5 times that amount and only on the bot conversation, along with double the reloading for the same price.

I love zendesk but with the increasing amount of competition out there, the decision becomes difficult to justify as to why you would willingly pay more when you don't see any benefit coming from it.

 

 

 

Unbelievable.

 

How can you overcharge for a service that is 1. not on par with many competitors and 2. still doesn't have the desired behaviour one would expect?

 

We will fight to make things right, but if ZD doesn't listen and take action, we will. 

 

Sorry ZD but this is one too many price increase announcements for my liking.

Any news?

Any reason for no updates?

Any reason NOT to do this?

You have many fantastic solutions to make the agents work easier, quicker and less painful, but this is the easiest yet most critical feature you can implement.