Scot Sroka

Looking to add a content block to a large number of previously created articles. Wondering if there is any way to accomplish this, rather than going into each article and add the content block. Or if there is anything in the roadmap to do something similar? 

I agree with Wade and Jessica, our Zendesk Article Views and Google Page Views number is off by thousands. Would be interested in hearing more about why this is? It definitely can change the outcome of the Self Service Score. 

Also interested in this request! 

Currently we are using the "Was this article helpful?" with the "Yes" or "No" options and we tracking the results in Explore. We can see the total count of positive and negative responses. However, it does not provide us with any insights to why the article was not helpful, when "No" was selected. Is there a way to put up a survey or question to allow the user to input a response on why they selected "No"? 

Agreed this would be very helpful!