Janice Brown

+1 Here & Another post

Remove dashboard updates once ticket is viewed
https://support.zendesk.com/hc/en-us/community/posts/360036268693-Remove-dashboard-updates-once-ticket-is-viewed

What is the best way to have a different "Wait" greeting for each group (specific to a group) in an IVR branch?

It appears that when a wait greeting is added, it plays for all callers even if they selected a unique group.

Example:
Group 1 = McDonald's
Group 2 = Burger King
Group 3 = Chick-fil-A

During the waiting period to be connected to the applicable group, I want to make sure the Burger King customer does not hear the "wait" greeting for the McDonald's customer.

The only thing I could think of that would fix this issue is to have more than one Phone number in Zendesk Talk that routes to the same Agents but I'm hoping that is not the case.

There could be up to 81 "Wait" groups if using all branches in the IVR call tree.
Please advise.

+1 , it appears that this request has been ongoing for 3 yrs now. I'm new to Zendesk Talk and very shocked as well that this basic feature is not available. 

It's going to interrupt my personal life and holiday schedule just to support this minor task.

@... when will this recommendation be in the pipeline or at least feedback if we will ever get this feature?  

+1

I'm new to Zendesk and in the middle of Training various Agents.  I assumed that once the updates were read there would be a way to at least have an "X" like all the other similar notification configurations to close the box. 

We have Agents that service external customers that may not be as savvy as the support internal Agents. 

Having a panel of needless information is taking up too much real estate and confusing the Agents in the Contact Center.