James

1. Community
2. Feedback - Ticketing System (Support)
3. Mac OS, text replacements (shortcuts) not working in latest update.

Last update was a few weeks ago. In essence Zendesk isn't going to do anything to fix this. They also refused to provide a downgrade option for CKEditor which would act as a workaround. Looks like ...

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• James
• Erstellt 4. Mai 2023 14:44
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Autocorrect suddenly no longer working in Admin Ticket Reply area?

Some of us are also tracking this issue here. https://support.zendesk.com/hc/en-us/community/posts/5401996043162-Mac-OS-text-replacements-shortcuts-not-working-in-latest-update-

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• James
• Erstellt 22. März 2023 21:22
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk use significant memory when process with Safari.

Also seeing this issue. ~45% CPU and 2.5GB of memory after about 15 minutes of usage. M1 Mac w/ macOS 13.2.1 This can't be normal, right?  

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• James
• Erstellt 20. März 2023 19:42
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Mac OS, text replacements (shortcuts) not working in latest update.

I received another update from them, and it seems like they found the actual issue. I've just heard back from the team and according to them, this is a known bug with the current/latest versions o...

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• James
• Bearbeitet 2. März 2023 17:54
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Mac OS, text replacements (shortcuts) not working in latest update.

Got a response today, and I feel like we're going backwards. 🤦‍♂️ I've received an update from our product experts and according to them, since the MacOS spellchecker is a feature outside of Zende...

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• James
• Erstellt 27. Februar 2023 18:07
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Mac OS, text replacements (shortcuts) not working in latest update.

I raised a ticket with support and was able to get a reply. Apologies for any inconvenience caused. Upon checking, our product development team has been made aware of this issue but is unable to o...

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• James
• Bearbeitet 21. Februar 2023 14:47
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Mac OS, text replacements (shortcuts) not working in latest update.

Confirming this is broken in both Safari and Brave running on macOS 13.2.1. Note: The feature works fine when replying here in the Community, just not in the agent interface.

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• James
• Erstellt 18. Februar 2023 17:39
• 0 Stimmen