Andrew

Is there a way to remove shared macros for an individual agent? In case an agent wants to personalize and only use their (Me only) macros instead of using the shared macros

thanks Brett I was able to find it myself after some digging earlier but your response is much appreciated! 

Actually I have a different question regarding CSAT ratings specifically with regards to our in App messaging system, we already have CSAT enabled for other messaging channels via facebook etc. emails/webform/chats and those are working fine - but tickets created from our App are not included in ratings because there is no prompt to rate the ticket afterwards so I'm not sure where to find out how to configure/enable this in zendesk or if it requires help from our app developer somehow?  I was guessing zendesk should be able to do this on it's own after tickets are solved to send a prompt for a rating, but for some reason only our App tickets don't get rating requests - can you point me in the right direction? Thanks

Hi I'm trying to find the instructions for sending a single outbound SMS text message and just can't seem to find it anywhere?  It's possible to do isn't it?