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Kenneth Morris

Beigetreten 01. Feb. 2022

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Letzte Aktivität 18. Feb. 2025

Zendesk Luminary

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Community-Kommentar Feedback - Ticketing system (Support)

I appreciate that the icons for each product make a bit more sense. 

Kommentar anzeigen · Gepostet 18. Feb. 2025 · Kenneth Morris

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KommentarJira integration

Hello Folks,

My team stated they have ran into an issue with the application, none of the linked issues are displaying and we can not add JIRAs to a Zendesk ticket via integrated app on the right sidebar. Previously linked JIRAs do not load, although it does show the number of JIRA tickets that were linked prior to this issue starting.

Kommentar anzeigen · Gepostet 04. Apr. 2023 · Kenneth Morris

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Community-Kommentar Feedback - Help Center (Guide)

Hello Folks,

Is there an update on this feature request?

We find it difficult to assign content to be updated when the users have the power to update articles across categories and across brands they shouldn't have access to and the manage permissions is too much power at the moment. 

Can there be an intermediate between Admin level and basic users?

 

 

Kommentar anzeigen · Gepostet 27. März 2023 · Kenneth Morris

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KommentarWorking with articles in the knowledge base

Some articles in our guide content show as no owner. What is the system that lets an article have no owner?

 

Kommentar anzeigen · Gepostet 20. März 2023 · Kenneth Morris

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KommentarMeasuring success

I asked this question to ZD 2 months ago.

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.


 

Kommentar anzeigen · Gepostet 27. Juli 2022 · Kenneth Morris

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KommentarHelp with apps and integrations
Hello  Dwight Bussman


Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper action is to configure the settings in Zendesk via the Salesforce App not Salesforce directly.

Kommentar anzeigen · Gepostet 17. Mai 2022 · Kenneth Morris

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KommentarMeasuring success

Hello ZD

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.

Kommentar anzeigen · Gepostet 11. Mai 2022 · Kenneth Morris

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Community-Kommentar Feedback - Help Center (Guide)

Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.

Kommentar anzeigen · Gepostet 15. März 2022 · Kenneth Morris

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KommentarTicket management

We had an end user who added our support alias to a zoom meeting invite and their following tickets were marked as spam and suspended. Is this intentional?

 

Kommentar anzeigen · Gepostet 01. Feb. 2022 · Kenneth Morris

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