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Cardenas, Romulo

Beigetreten 16. Okt. 2021

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Letzte Aktivität 28. Dez. 2023

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Cardenas, Romulo hat einen Post erstellt

Post Q&A - Account and billing

Hi everyone,

my list of end users and light agents have different email domains (lets name it: Company "A" and Subsidiary "B"). 

Those within Company A had no issue log in via the SSO under the site "Company.zendesk.com". However those within Subsidiary B were not able to log in. 

I have recently implemented an additional SAML SSO Config with a SAML SSO URL for those on Subsidiary B.

If I understoof correctly, those on Subsidiary B (Light Agents) will now have access to Zendesk Support BUT they must use the SAML URL for log in instead of "Company.zendesk.com", correct? 

Apologies for any confusion!

 

Bearbeitet 18. Okt. 2022 · Cardenas, Romulo

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Community-Kommentar Q&A - Reporting and analytics

Hi Dane,

 

yes, both columns are displayed. 

Kommentar anzeigen · Gepostet 17. Juni 2022 · Cardenas, Romulo

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Community-Kommentar Feedback - Ticketing system (Support)

+1

 

We would like to see how many side conversation tickets / emails were generated on a single ticket.

 

https://support.zendesk.com/hc/en-us/articles/4412384153754-Can-I-report-on-side-conversations-

Kommentar anzeigen · Gepostet 13. Juni 2022 · Cardenas, Romulo

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Community-Kommentar Feedback - Ticketing system (Support)

Well, i must jump in here! we are currently updating our process and we would like to tag side conversation tickets. We think is an important feature (perhaps for admins) for data analysis and improve visualization in Explore.

Kommentar anzeigen · Gepostet 07. Juni 2022 · Cardenas, Romulo

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KommentarHow to create and update reports

Hi,

is there any way to summarize and display in Explore how many side conversations tickets were created on a single ticket?

 

Best,

 

Romulo

Kommentar anzeigen · Gepostet 07. Juni 2022 · Cardenas, Romulo

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Community-Kommentar Q&A - Reporting and analytics

Hi,

i generate a similar  graphich based on a specific (number of tickets per month starting AND cumulative number of tickets).

Is there a way to hide the data values on the columns and keep only those in the cumulative line?

Romulo

Kommentar anzeigen · Gepostet 03. Juni 2022 · Cardenas, Romulo

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Community-Kommentar Feedback - Ticketing system (Support)

Chris Stewart unfortunately not. It would be nice to have this feature but not a MUST.

Kommentar anzeigen · Gepostet 31. März 2022 · Cardenas, Romulo

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Cardenas, Romulo hat einen Post erstellt

Post Feedback - Reporting and analytics (Explore)

Hi,

could this feature be an option in a non distant future? We want to display our tickets based on a custom field "country"

 

Gepostet 24. Nov. 2021 · Cardenas, Romulo

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KommentarTicket customization

Thanks Carlos! i will take a look at it. What about nested drop-down fields in Views? Can i also have those fields separated?

Kommentar anzeigen · Gepostet 17. Nov. 2021 · Cardenas, Romulo

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KommentarTicket management

Hi,

what happens in Explore? are tickets archived still considered?

Kommentar anzeigen · Gepostet 15. Nov. 2021 · Cardenas, Romulo

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