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María de la Plaza

Beigetreten 06. Nov. 2023

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Letzte Aktivität 15. Jan. 2025

Folge ich

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Community-Kommentar Feedback - Ticketing system (Support)

Hi there!

 

This is also super frustrating for my team. Is there at least the possibility to have a shortcut for toggling between messaging and email?

Kommentar anzeigen · Gepostet 30. Okt. 2024 · María de la Plaza

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Community-KommentarAnnouncements

My apologies, I must've missed that Shawna James 

Thank you!

Kommentar anzeigen · Gepostet 17. Mai 2024 · María de la Plaza

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Community-KommentarZendesk AI EAP - Similar tickets

Hi there!

I have enabled the feature but we don't seem to get any suggestions, is that only for newly created tickets?

Kommentar anzeigen · Gepostet 17. Mai 2024 · María de la Plaza

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Community-KommentarAnnouncements

Just tried it and seems to work nicely. This was a much needed feature, thank you.

Is it supposed to also work with Problem tickets? That can be a bit confusing for agents.

I also have a suggestion about merging, though.

I'm pretty sure I'm not the only one who always needs to uncheck the boxes “Requester can see this comment” when merging tickets. I know it's been like this for years, but I think this should be reconsidered.

 

Thank you!

Kommentar anzeigen · Bearbeitet 17. Mai 2024 · María de la Plaza

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KommentarUsing themes and customizing your Help Center

This is a very good feature, do you have a timeline as to when will it be released for non-signed in users?

Kommentar anzeigen · Gepostet 08. Mai 2024 · María de la Plaza

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