Stephen White

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk - Warm transfer to Agent groups

Any update on this one? It seems to have plenty of support. It's standard for any call center to warm transfer calls to colleagues. 

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• Stephen White
• Erstellt 14. Februar 2023 13:57
• 0 Stimmen

1. Support
2. ...
3. Measuring success
4. Enabling and using CSAT

After a customer self-serves via messaging, selecting 'yes my problem is resolved' and getting the "Great, knowledge is power. You can ask me another question at any time." is there a way to presen...

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• Stephen White
• Erstellt 8. Februar 2023 10:25
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Recipe: Routing messaging tickets using Support triggers

If I have 2 groups, 1st being the default customer service group and the second being a specific skill: 1. CS 2. Skill 1 Does the default group work in such a way that the priority of new messages ...

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• Stephen White
• Erstellt 7. Februar 2023 11:32
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Hello, I see this was on the short-term roadmap in May this year. What is the status, please?

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• Stephen White
• Erstellt 29. Dezember 2022 13:43
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Feature Request - Count of Holds per Call

Hi, did this one progress at all?

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• Stephen White
• Erstellt 13. Dezember 2022 15:28
• 0 Stimmen

1. Talk
2. ...
3. Reporting for Talk
4. Analyzing your Talk activity

I'm also looking for an answer to Gerald's question: When looking at our reports, we are seeing a lot of calls in the "Not Recorded" time bracket. With a heavy focus on abandoned calls, we are tryi...

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• Stephen White
• Erstellt 13. Dezember 2022 08:34
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

Just to clarify, if an agent doesn't click 'log out' and instead closes the browser and shuts down their PC they still show as online. I also assume this continues to consume agent seats??When the ...

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• Stephen White
• Erstellt 24. November 2022 08:58
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Karen Hynes any further update on this one? Thanks

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• Stephen White
• Erstellt 8. November 2022 14:53
• 0 Stimmen