Stephen White
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Neueste Aktivität von Stephen White-
Any update on this one? It seems to have plenty of support. It's standard for any call center to warm transfer calls to colleagues.
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After a customer self-serves via messaging, selecting 'yes my problem is resolved' and getting the "Great, knowledge is power. You can ask me another question at any time." is there a way to presen...
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If I have 2 groups, 1st being the default customer service group and the second being a specific skill: 1. CS 2. Skill 1 Does the default group work in such a way that the priority of new messages ...
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Hello, I see this was on the short-term roadmap in May this year. What is the status, please?
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Hi, did this one progress at all?
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I'm also looking for an answer to Gerald's question: When looking at our reports, we are seeing a lot of calls in the "Not Recorded" time bracket. With a heavy focus on abandoned calls, we are tryi...
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Just to clarify, if an agent doesn't click 'log out' and instead closes the browser and shuts down their PC they still show as online. I also assume this continues to consume agent seats??When the ...
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Karen Hynes any further update on this one? Thanks