Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Nikolay Atanasov - Support
Beigetreten 23. Apr. 2024
·
Letzte Aktivität 31. Juli 2024
Folge ich
0
Follower
0
Gesamtaktivitäten
9
Stimme
1
Abonnements
5
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Nikolay Atanasov - Support
Nikolay Atanasov - Support hat einen Kommentar hinterlassen
Hey,
I am building a report that tracks how many accounts we closed over a set period of time. I've filtered it by ‘Assignee name/role’ and ‘Ticket channel’.
However, I'm struggling with filtering out tickets that have only internal comments. I want the results to show only tickets with public or both public and internal comments.

Is there a way to build such formula?
Thanks!
Kommentar anzeigen · Gepostet 31. Juli 2024 · Nikolay Atanasov - Support
0
Follower
0
Stimmen
0
Kommentare
Nikolay Atanasov - Support hat einen Kommentar hinterlassen
Hey,
I have an SLA set for first time reply & next time reply. Im adding that into the report, but i want to filter them to show the average reply time for both. But in the metrics in Explore I find only 'First reply time'. Can you help with this?
Kommentar anzeigen · Gepostet 30. Mai 2024 · Nikolay Atanasov - Support
0
Follower
0
Stimmen
0
Kommentare
Nikolay Atanasov - Support hat einen Kommentar hinterlassen
Hi,
I have a question regarding the ‘Interactions' section. Based on my observations, it seems to be solely linked to the Essentials card's email address. However, we typically create separate Internal tickets for end users for reviews. Therefore, my question is: Is there a method to filter these internal tickets into the "Interactions' section? We Also use the app ‘Ticket history,’ but it does not filter content outside of the Essentials card.
Could you suggest any other workaround? This would greatly assist us in our work.
Thank you in advance!
Kommentar anzeigen · Gepostet 23. Apr. 2024 · Nikolay Atanasov - Support
0
Follower
0
Stimmen
0
Kommentare