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Kaitey Withnell

Beigetreten 02. März 2022

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Letzte Aktivität 26. Apr. 2023

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Kaitey Withnell hat einen Kommentar hinterlassen

KommentarTicket basics

Hi Zendesk, the UI of the Agent Workspace has recently changed.  The new Ticket Options drop down and changes to displayed page numbers within Views are particularly cumbersome to use since the changes were implemented a few weeks ago.  Not sure if you have any recommendations or would like to take this as feedback. :) 

Issues:

- Page numbers previously displayed a wider range, so you could skip through 4-5 pages at a time.  You can now only skip through 2 pages at a time

- The 'Suspended' View's Ticket Options overlap if you've changed the View order

- When merging tickets within a View, the page continually snaps up to the top when attempting to select a ticket.

Kommentar anzeigen · Gepostet 04. Apr. 2022 · Kaitey Withnell

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KommentarWhat's new in Zendesk

Really loving the ability to resize areas in the Agent Workspace, but I find the ticket properties are too spread apart now.  Reducing the spacing between each would be a QOL improvement to eliminate extra scrolling. :) 

Kommentar anzeigen · Gepostet 04. Apr. 2022 · Kaitey Withnell

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