Viktor Hirstovski

1. Community
2. Feedback - Ticketing System (Support)
3. Creating Subgroups to Manage Departments

This would be a great option. Right now we have different teams/departments in Zendesk, and we also have a group of users from our company that need to access tickets only as light agents. In order...

• Kommentar anzeigen
• Viktor Hirstovski
• Erstellt 2. August 2023 09:55
• 0 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

Hi all,  we dont have the slack integration into zendesk, we only post from zendesk to slack using webhooks (https://hooks.slack.com/services/etc.) will this have any impact on us?

• Kommentar anzeigen
• Viktor Hirstovski
• Erstellt 23. Juni 2023 10:24
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value

@...  Can you be more precise? What security can someone break if they use the keyboard to type the choise from a dropdown?

• Kommentar anzeigen
• Viktor Hirstovski
• Erstellt 21. Juni 2023 12:27
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. About private ticket groups

Arianne Batiles   i have a ticket in a private group with a group of end users CC'd on it. But they cant see it in their support center, where they should see tickets they're CC'd on? Is this also ...

• Kommentar anzeigen
• Viktor Hirstovski
• Bearbeitet 13. Juni 2023 05:26
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value

@..., thank you - yes, that works in agent mode, but not on the guide sections where end users submit tickets in the user forms.

• Kommentar anzeigen
• Viktor Hirstovski
• Erstellt 30. Mai 2023 19:16
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value

Hi Dave Dyson, our company makes exclusive contracts with companies (our customers) and then all of their employees become our clients . When they register for our service, they use their personal ...

• Kommentar anzeigen
• Viktor Hirstovski
• Erstellt 19. Mai 2023 06:22
• 0 Stimmen

1. Agent guide
2. Customer management and profiles
3. Merging a user's duplicate account

Hello all, we have our internal employees using Zendesk to submit various tickets as end users. Our company uses okta to sign into Zendesk and we use our company email (first.lastname)@ourcompany.c...

• Kommentar anzeigen
• Viktor Hirstovski
• Erstellt 30. März 2023 08:42
• 0 Stimmen

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Creating a schedule with operating hours

Hello all, we have 2 departments with different operating hours.  When the first department is open, but the second one isnt, there is an option to leave an offline message for the second departmen...

• Kommentar anzeigen
• Viktor Hirstovski
• Erstellt 5. Januar 2023 08:12
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Automation conditions and actions reference

For me it worked oposite, i put "ticket field date" is within previous 365, and it activates on the same date as the date set in the field.

• Kommentar anzeigen
• Viktor Hirstovski
• Erstellt 4. Januar 2023 11:16
• 0 Stimmen