Viktor Hristovski
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Neueste Aktivität von Viktor Hristovski-
Viktor Hristovski hat einen Kommentar hinterlassen
Viktor Osetrov, thank you - yes, that works in agent mode, but not on the guide sections where end users submit tickets in the user forms.
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Viktor Hristovski hat einen Kommentar hinterlassen
Hi Dave Dyson, our company makes exclusive contracts with companies (our customers) and then all of their employees become our clients . When they register for our service, they use their personal ...
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Viktor Hristovski hat einen Post erstellt
Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value
Hello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible when ticket is submitted, to search for the value (name of customer) by pressi...
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Viktor Hristovski hat einen Kommentar hinterlassen
Hello all, we have our internal employees using Zendesk to submit various tickets as end users. Our company uses okta to sign into Zendesk and we use our company email (first.lastname)@ourcompany.c...
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Viktor Hristovski hat einen Kommentar hinterlassen
Hello all, we have 2 departments with different operating hours. When the first department is open, but the second one isnt, there is an option to leave an offline message for the second departmen...
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Viktor Hristovski hat einen Kommentar hinterlassen
For me it worked oposite, i put "ticket field date" is within previous 365, and it activates on the same date as the date set in the field.
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Viktor Hristovski hat einen Kommentar hinterlassen
Hello Amit, we are exporting dashboards as tables from Zendesk explore into an email and then use microsoft flows for automation, whenever an email arrives, it sends it to an SFTP server where we i...
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Viktor Hristovski hat einen Kommentar hinterlassen
Gabriel Manlapig, is it possible to use "is within next" and put 0, so the automation is started on the same day as the date of the condition? Thank you
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Viktor Hristovski hat einen Kommentar hinterlassen
Hello all, its possible that this was addressed before but im curious to know : We have two different Zendesk instances that work independent on each other , and only one instance of Jira. Right no...
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Viktor Hristovski hat einen Kommentar hinterlassen
We also have the same problem. We have an email member.support@ourcompany.com and this is forwarding to our Zendesk email support address. When i look at the ticket events, the original mail that c...