Viktor Hirstovski
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Neueste Aktivität von Viktor Hirstovski-
This would be a great option. Right now we have different teams/departments in Zendesk, and we also have a group of users from our company that need to access tickets only as light agents. In order...
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Hi all, we dont have the slack integration into zendesk, we only post from zendesk to slack using webhooks (https://hooks.slack.com/services/etc.) will this have any impact on us?
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Viktor Osetrov Can you be more precise? What security can someone break if they use the keyboard to type the choise from a dropdown?
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Arianne Batiles i have a ticket in a private group with a group of end users CC'd on it. But they cant see it in their support center, where they should see tickets they're CC'd on? Is this also ...
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Viktor Osetrov, thank you - yes, that works in agent mode, but not on the guide sections where end users submit tickets in the user forms.
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Hi Dave Dyson, our company makes exclusive contracts with companies (our customers) and then all of their employees become our clients . When they register for our service, they use their personal ...
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Hello all, we have our internal employees using Zendesk to submit various tickets as end users. Our company uses okta to sign into Zendesk and we use our company email (first.lastname)@ourcompany.c...
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Hello all, we have 2 departments with different operating hours. When the first department is open, but the second one isnt, there is an option to leave an offline message for the second departmen...
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For me it worked oposite, i put "ticket field date" is within previous 365, and it activates on the same date as the date set in the field.
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Hello Amit, we are exporting dashboards as tables from Zendesk explore into an email and then use microsoft flows for automation, whenever an email arrives, it sends it to an SFTP server where we i...