Philippe B.

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

I think Rusty is having a major point here with data sharing. It should be taken care of immediately.   It is something that should have been thought the second Dashboards were a thing.   How can Z...

• Kommentar anzeigen
• Philippe B.
• Erstellt 6. März 2023 14:46
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

Hi! We loved the idea, but since it is not possible to restrict to specific groups within our organization, it is sadly 100% useless.   We would love the possibility to : - Assign custom statuses t...

• Kommentar anzeigen
• Philippe B.
• Erstellt 1. März 2023 21:33
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customizing Home Dashboard

Same thing here,   Our issue : Requester sends a new comment, gets back to the back of the line because we can't filter from date of ticket creation vs ticket update. So some department end up havi...

• Kommentar anzeigen
• Philippe B.
• Erstellt 12. Oktober 2022 16:25
• 1 Stimme