TAN BING

HI Trapta,

Nice to hear you. Yes, I tried already but noluck. I removed all unnecessary code as below but still not able to auto fill in "Normal" in Priority field. Would you please help.

 

// add JQuery to Prepopulate the fields (subject & description ) of custom ticket forms
$(document).ready(function(){
var ticketForm = location.search.split('ticket_form_id=')[1];
if(ticketForm == 900001605023) {
//alert("Enter End-user Interface 2");

// Query ID
$("#request_custom_fields_900010029806").change(function () {
var category_1 = $('#request_custom_fields_900010029806').val();

if (category_1 == "query-_id"){
document.getElementById('#request_priority_label').nextSibling.innerText = 'normal';
}
});
}
});

 

Dear All,

It still not work. Not sure if anyone can help? Tks first for your help.

Rang

HI Trapta, 

Tks. I have submit a ticket in https://moderatortrapta.zendesk.com/ with #21. You may check. Let me know

Rgds

Tan Bing

HI Trapta, 

I tried below but noluck as well.

document.getElementById('#request_priority_label').nextSibling.innerText = 'normal';

I tried below don't work as well.

document.getElementByClass('#nesty-input').nextSibling.innerText = 'normal';

HI Trapta, 

Seems there is no ID for priority field as below. And i tried both 2 below commands don't work. Would you please advise.

document.getElementById('#request_priority').nextSibling.innerText = 'normal';

document.getElementById('#request_priority').nextSibling.innerText = 'Normal';

Hi Trapta,

Tks for your info. If any example hoe to change the priority by script? I tried "$('#request_priority').val('Normal');" in script.js but unsuccessful. 

Hi Edwin,

We try to assign a default value but will allow end-user to change it.

Yes, I am using condition field but seems it only allow me show "Priority" instead of assign a value (such as Normal) to it. If any way we can do it? Should we do it by add in some coding in script.js?

HI Edwin Schukking/Chandra Robrock,

Tks for you advice. But seems the trigger/automations only take in place after the ticket is created. I hope can assign a value during the ticket creation. Something like below attachment. Once the requester select one value from "MFC Ops Team" dropdown list, the "Normal" to be auto assign to "Priority". Not sure how to do it? Tks for your help first.

Dear All, 

As you know, there is dropdown list for Priority. We hope able to base on some condition to auto populate some value for Priority field. May I check with you how can we do it?

Rgds

Tan Bing