TAN BING
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HI Trapta, Seems there is no ID for priority field as below. And i tried both 2 below commands don't work. Would you please advise. document.getElementById('#request_priority').nextSibling.innerTe...
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Hi Trapta, Tks for your info. If any example hoe to change the priority by script? I tried "$('#request_priority').val('Normal');" in script.js but unsuccessful.
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Hi Edwin, We try to assign a default value but will allow end-user to change it. Yes, I am using condition field but seems it only allow me show "Priority" instead of assign a value (such as Normal...
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HI Edwin Schukking/Chandra Robrock, Tks for you advice. But seems the trigger/automations only take in place after the ticket is created. I hope can assign a value during the ticket creation. Somet...
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Hi Trapta, Tks very much for your help.
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Hi Trapta, I have resolved it by HTML format. Tks for your help. May I just confirm with you if it is not possible to change substring color in Subject field?
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Hi Trapta, May I check with you how do we define a class in script.js? Can share some example for it?
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HI Trapta, Tks for your advice first. I am able to change entire string color as below attachment. But i wish to change XXXXXXX substring portion as RED and others keep as BLACK. How will able to ...
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Dear Trapta, It works. Tks very much. Btw may I consult with you how to change the the font color for substring in the Subject and Description? Rgds Tan Bing
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Btw I find the "request-description" field is inside iframe as below. How can we assign a value by add coding in script.js