TAN BING

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3. How to auto populate the Priority

HI Trapta, Nice to hear you. Yes, I tried already but noluck. I removed all unnecessary code as below but still not able to auto fill in "Normal" in Priority field. Would you please help.   // add ...

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• TAN BING
• Erstellt 31. Juli 2021 07:52
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3. How to auto populate the Priority

Dear All, It still not work. Not sure if anyone can help? Tks first for your help. Rang

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• Erstellt 31. Juli 2021 06:38
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3. How to auto populate the Priority

HI Trapta,  Tks. I have submit a ticket in https://moderatortrapta.zendesk.com/ with #21. You may check. Let me know Rgds Tan Bing

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• Erstellt 29. Juli 2021 08:49
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3. How to auto populate the Priority

HI Trapta,  I tried below but noluck as well. document.getElementById('#request_priority_label').nextSibling.innerText = 'normal';

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• Erstellt 28. Juli 2021 22:01
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3. How to auto populate the Priority

I tried below don't work as well. document.getElementByClass('#nesty-input').nextSibling.innerText = 'normal';

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• Erstellt 28. Juli 2021 01:12
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3. How to auto populate the Priority

HI Trapta,  Seems there is no ID for priority field as below. And i tried both 2 below commands don't work. Would you please advise. document.getElementById('#request_priority').nextSibling.innerTe...

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• Erstellt 28. Juli 2021 01:10
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3. How to auto populate the Priority

Hi Trapta, Tks for your info. If any example hoe to change the priority by script? I tried "$('#request_priority').val('Normal');" in script.js but unsuccessful. 

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• Erstellt 25. Juli 2021 11:51
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3. How to auto populate the Priority

Hi Edwin, We try to assign a default value but will allow end-user to change it. Yes, I am using condition field but seems it only allow me show "Priority" instead of assign a value (such as Normal...

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• Erstellt 23. Juli 2021 09:14
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3. How to auto populate the Priority

HI Edwin Schukking/Chandra Robrock, Tks for you advice. But seems the trigger/automations only take in place after the ticket is created. I hope can assign a value during the ticket creation. Somet...

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• Erstellt 23. Juli 2021 08:32
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