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Brandon Martus's Avatar

Brandon Martus

Beigetreten 28. Okt. 2021

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Letzte Aktivität 06. Aug. 2024

Folge ich

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Community-Kommentar Feedback - Chat and Messaging (Chat)

+1 

 

We also need the ability to be able to ban abusive users.

Kommentar anzeigen · Gepostet 06. Aug. 2024 · Brandon Martus

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Community-Kommentar Feedback - Ticketing system (Support)

We would very much like to create triggers based on CC email addresses.

 

Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get picked up by our normal email routing (which is based on Received At).

Kommentar anzeigen · Gepostet 10. Aug. 2022 · Brandon Martus

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Community-Kommentar Feedback - Ticketing system (Support)

We would very much like to create triggers based on CC email addresses.

 

Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get picked up by our normal email routing (which is based on Received At).

Kommentar anzeigen · Gepostet 10. Aug. 2022 · Brandon Martus

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