h_sz_ke

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Another work-slowing change: In the new workspace interface, after I have written the text in the "Internal note," if I switch to "E-mail," the entered text disappears. The issue of placing the tex...

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• h_sz_ke
• Bearbeitet 4. September 2023 13:51
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Today, we switched to the new interface. It's incredibly uncomfortable, but we're trying to embrace the necessity. We don't initiate phone calls from tickets, so why is it not possible to preserve...

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• h_sz_ke
• Erstellt 1. September 2023 11:04
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

Thank you for the opportunity for the meeting. Our main points are: - leave space for new comment- leave method for choosing "private reply" and "public comment" with one click (not an an...

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• h_sz_ke
• Erstellt 13. April 2023 18:30
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Various Issues

I hope I can switch back later older version of Agent Workspace, this update seems to be a nightmare. Very unfriendly service, answering to info@zendesk.com bounced back. This update is horrible. W...

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• h_sz_ke
• Erstellt 21. März 2023 14:22
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

New update is horrible. Smaller box for replies. Why I cannot return back old sorting order? Writing a reply in this small box is extremely frustrating. We use only "public reply", and "internal re...

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• h_sz_ke
• Erstellt 21. März 2023 13:57
• 1 Stimme