Daniel Heard

1. Zendesk updates
2. Announcements
3. Announcing improvements to the views experience in Support

I agree with Joey on this. Having 30 views is a start but you need to be able to sort the view into folders that you can expand.

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• Daniel Heard
• Erstellt 18. Oktober 2023 10:42
• 0 Stimmen

1. Email
2. ...
3. Managing your email
4. Causes for ticket suspension

Detected as email loop If you receive a large number of emails from a single sender in a short period of time, those emails are suspended and the sender's address is blocklisted for one hour. Th...

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• Daniel Heard
• Bearbeitet 4. September 2023 14:36
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes Is there an update to the open eap?

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• Daniel Heard
• Erstellt 11. Mai 2023 09:43
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

I woulde definitely not trust that app or link to it. The name alone suggests something is wrong with it.  

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• Daniel Heard
• Erstellt 17. April 2023 10:03
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

There isn't an update to this specifically but the views limitation thread has an update: https://support.zendesk.com/hc/en-us/community/posts/4409217537050-Views-limitation

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• Daniel Heard
• Erstellt 27. März 2023 15:22
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Restrict agents from changing Display Name

Sarah Darmawan Are there any plans to look at this again? Having a lot of agents with the same name can be complicated to figure out who each person is.

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• Daniel Heard
• Erstellt 25. August 2022 07:27
• 1 Stimme

1. Agent guide
2. Ticket basics
3. Resizing the ticket properties panel

As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/commen...

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• Daniel Heard
• Erstellt 31. März 2022 11:12
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Apologies Jonathan, I only scanned through the names of people who have the title below their names.

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• Daniel Heard
• Erstellt 8. März 2022 15:50
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Salvador Vazquez Jonathan March Nicole Saunders Are there any updates to the views being increased to 20?

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• Daniel Heard
• Erstellt 8. März 2022 12:26
• 0 Stimmen

1. Talk
2. ...
3. Setting up Talk
4. Standardizing your outbound caller ID

We have multiple numbers that are used for outbound calling from differenet departments. Is there a way to assign a number to a specific group so that they don't have to change the number on the ti...

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• Daniel Heard
• Erstellt 9. November 2021 15:09
• 2 Stimmen