Daniel Heard

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Restrict agents from changing Display Name

Sarah Darmawan Are there any plans to look at this again? Having a lot of agents with the same name can be complicated to figure out who each person is.

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• Daniel Heard
• Erstellt 25. August 2022 07:27
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Resizing the ticket properties panel

As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/commen...

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• Daniel Heard
• Erstellt 31. März 2022 11:12
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Apologies Jonathan, I only scanned through the names of people who have the title below their names.

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• Daniel Heard
• Erstellt 8. März 2022 15:50
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Salvador Vazquez Jonathan March Nicole Saunders Are there any updates to the views being increased to 20?

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• Daniel Heard
• Erstellt 8. März 2022 12:26
• 0 Stimmen

1. Talk
2. ...
3. Setting up Talk
4. Standardizing your outbound caller ID

We have multiple numbers that are used for outbound calling from differenet departments. Is there a way to assign a number to a specific group so that they don't have to change the number on the ti...

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• Daniel Heard
• Erstellt 9. November 2021 15:09
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. How to generate report for first time solved tickets?

I am also looking for a way to report on first time solved tickets.

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• Daniel Heard
• Erstellt 23. September 2021 15:20
• 0 Stimmen

1. Agent guide
2. Additional ticket channels
3. Searching, linking, and quoting content in tickets

Thanks for the reply @.... Any idea how long that would be?

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• Daniel Heard
• Erstellt 1. September 2021 14:21
• 0 Stimmen

1. Agent guide
2. Additional ticket channels
3. Searching, linking, and quoting content in tickets

Hi @... We have multiple brands and a help centre that is on it's own brand. Is it possible to change the default help centre that is searched without having to go to filter > Help Centre everytime?

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• Daniel Heard
• Erstellt 1. September 2021 07:44
• 0 Stimmen