Patrick Rieger

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: November 2022

Hi Zendesk team,  I was wondering if there were changes that have been made in the ticket views with the status as well? I noticed that statuses of tickets are now full words instead of the first l...

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• Patrick Rieger
• Erstellt 15. November 2022 12:55
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1. Talk
2. ...
3. Setting up Talk
4. Adding Talk phone lines

Hi team, I am trying to purchase a new number for our Zendesk - however whatever number I choose, it keeps saying that I need to chose a number with my local prefix. But the numbers I am choosing a...

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• Patrick Rieger
• Erstellt 19. Juli 2022 14:51
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1. Talk
2. ...
3. Verwalten von Zendesk Talk
4. Weiterleiten von Anrufen basierend auf den Geschäftszeiten

Hi Zendesk Team,  is it possible to play a recording before forwarding calls outside business hours to an external number? We haven't found such options yet, the callers are being forwarded directl...

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• Patrick Rieger
• Erstellt 4. Februar 2022 15:20
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1. Support
2. ...
3. Measuring success
4. Defining SLA policies

Hi,  is there any way we can avoid breaching requester wait time SLA in case a requester reopens a ticket by making another comment? For example, if a ticket has initially been created a few weeks ...

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• Patrick Rieger
• Erstellt 1. Februar 2022 10:09
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