Josie Salcedo (CAB)

If the Email User action is used and the User then replies, where does this get captured? Should it create a new ticket? Right now it seems to go no where and no error email is sent back to the user. 

Hi all - does anyone know how to pull the ID of a lookup fields target.

For instance, on the end user profile we have a field set to link them to an Agent as their primary contact. We'd like to use this in a macro / webhook so we need the Agents ID. We can use the placeholder {{ticket.requester.custom_fields.primary_contact}} and this pulls the Agents name. That's great for the macro, but not the webhook we need.

How would I pull the ID of the Agent? We have tried adding different variations of "id" at the end or externally but that does not seem to work. Thank you!