JJ Breen

1. Community
2. Feedback - Ticketing System (Support)
3. Option to Remove Email from User Profile

I want to push back on the notion that "Zendesk is designed around users having an email address, and it being unique."  The New User pop-up/modal allows a user to be created without an email addre...

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• JJ Breen
• Erstellt 7. Juli 2023 13:35
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1. Zendesk updates
2. Announcements
3. Announcing visibility of all macros to admins

The rollout for this started earlier this week on Monday, and is set to complete on Friday. Is there any update on the status of this rollout? I don't seem to get any different response from "Agent...

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• JJ Breen
• Erstellt 14. Juni 2023 17:16
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1. Agent guide
2. Customer management and profiles
3. Searching users, groups, and organizations

Allen McKenzie, Have you tried to use any of the APIs from https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/ ? Specifically, there is a GET method for pulling the O...

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• JJ Breen
• Erstellt 17. Mai 2023 14:44
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1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Jason Fouchier Jamie Noell Toby Sterrett, I had an agent reach out to one of our partners today via a side conversation and then a second time and then call them to no avail. I send a direct email ...

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• JJ Breen
• Erstellt 14. April 2023 20:15
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Option to Remove Email from User Profile

Brett Elliott, is there an update on the location of this item in the backlog?

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• JJ Breen
• Erstellt 5. April 2023 13:43
• 0 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

David Rose, I think the "truncated message" oddities may result from the way the original message is being truncated.  I would change the 'if' statement to ' if ticket.latest_comment.size > 500', r...

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• JJ Breen
• Erstellt 29. März 2023 22:11
• 0 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Resources for upgrading to the Zendesk Agent Workspace

Diane Bilo, today's subject was "Important update: Zendesk is upgrading your support experience" The subject of the email in January, 2022 sent to my colleague was "Reminder: Activate your Agent Wo...

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• JJ Breen
• Erstellt 23. März 2023 17:36
• 0 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Resources for upgrading to the Zendesk Agent Workspace

Unless the e-mail I just got is specific to only our account, it appears that this will be mandatory starting in June, 2023. The e-mail I received today is literally the first notice I've received ...

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• JJ Breen
• Bearbeitet 23. März 2023 16:10
• 0 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

David Rose, how did you make out with the '-truncated message' addition?  Any rhyme or reason to it appearing? How about removing images and tags from the JSON; that is the one part that I'm still ...

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• JJ Breen
• Erstellt 15. März 2023 19:41
• 0 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

David Rose, one of the ways I found that I was overflowing the JSON buffer length was to go into ZenDesk, Admin > Webhooks, select the webhook that controls the slack message, select the "Activity ...

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• JJ Breen
• Erstellt 3. März 2023 18:31
• 0 Stimmen