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Vasil Kolev

Beigetreten 11. Aug. 2022

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Letzte Aktivität 16. Aug. 2024

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KommentarTicket customization

I've been sent an email that we'll be “upgraded” to agent workspaces between 28 and 30 of Oct. The order of messages is an issue that been raised multiple times, and if we have to upgrade to Enterprise to retain the functionality we use, we'll most probably just migrate away.

 

So if Zendesk has decided that any feature people need in their current product is going to move to a more expensive plan, I wonder how long until we have to pay extra for email.

Kommentar anzeigen · Gepostet 16. Aug. 2024 · Vasil Kolev

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KommentarSetting up Agent Workspace

Just wanted to note, my ticket was updated and I was told that I can have a two-week extension on the switch to the interface, and that's basically it. I've reiterated my issues, and hope there'd be some change, and fixing the interface with greasemonkey or something similar might be harder than just migrating away.

Kommentar anzeigen · Gepostet 22. Aug. 2022 · Vasil Kolev

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KommentarSetting up Agent Workspace

Hi Jonathan Aniano,

 

I also opened a ticket to stay at the old UI, and was switched to it pretty much with the response that we can't be given an extension, I hope to hear from the Zendesk team soon.

Kommentar anzeigen · Gepostet 20. Aug. 2022 · Vasil Kolev

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Community-Kommentar Feedback - Ticketing system (Support)

To add, following on a unanimous request from my whole team, we've reverted to the classic view, as people are finding the "agent workspaces" too cumbersome to use.

Kommentar anzeigen · Gepostet 19. Aug. 2022 · Vasil Kolev

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Community-Kommentar Feedback - Ticketing system (Support)

The composer box being on the bottom for us is becoming a deal-breaker, as this way you lose focus on all the context that's on top (requester, organization, etc.). Having the compose box on top and the newest messages on top was one of the things the classic interface got really right and I'd love to have again.

Kommentar anzeigen · Gepostet 11. Aug. 2022 · Vasil Kolev

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