Benoit

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

I too would love to have it. Raised in 2011 ! more than 10 years ago and still not released?  

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• Benoit
• Erstellt 24. November 2022 14:59
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Hi, any news on this feature?

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• Benoit
• Erstellt 25. Oktober 2022 08:46
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. How to auto assign groups to a new agent?

Sure, thanks.

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• Benoit
• Erstellt 9. September 2022 07:54
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Ticket View filter by : last update from requester

Hi, I found a way to do it. I filtered these replies via email and forwarded them into a dedicated slack channel using my email filters and the Slack email integration.

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• Benoit
• Erstellt 9. September 2022 07:18
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to auto assign groups to a new agent?

Hi, sorry if my question was not clear. My agents belong to multiple groups. I need all new agents to be automatically listed in multiple groups.   I kind of want to automate things like this: if a...

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• Benoit
• Erstellt 9. September 2022 07:14
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Ticket View filter by : last update from requester

Hi, thanks for your reply. I am not sure it will trigger me a Slack notification. Moreover, I will have other open messages. The Slack integration uses groups to trigger messages. Which can't work ...

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• Benoit
• Erstellt 3. Juni 2022 15:59
• 0 Stimmen