
Benoit
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Benoit hat einen Kommentar hinterlassen
I too would love to have it. Raised in 2011 ! more than 10 years ago and still not released?
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Benoit hat einen Kommentar hinterlassen
Hi, any news on this feature?
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Benoit hat einen Post erstellt
Automate group assignment to agents
Feature Request Summary: Have the ability to setup an automation based on agents and groupsLike: if an agent is new = assign group X and group Yorif an agent is in the default group = assign group...
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Benoit hat einen Kommentar hinterlassen
Sure, thanks.
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Benoit hat einen Kommentar hinterlassen
Hi, I found a way to do it. I filtered these replies via email and forwarded them into a dedicated slack channel using my email filters and the Slack email integration.
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Benoit hat einen Kommentar hinterlassen
Hi, sorry if my question was not clear. My agents belong to multiple groups. I need all new agents to be automatically listed in multiple groups. I kind of want to automate things like this: if a...
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Benoit hat einen Post erstellt
How to auto assign groups to a new agent?
BeantwortetWhen a new agent arrives, this person is assigned to the default group. But I would like each new agent to have also another specific group assigned. And I would like it to be automated. Is it poss...
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Benoit hat einen Post erstellt
How to get notified by email or on Slack that a requester solved their ticket?
BeantwortetHi, I sometimes miss when a ticket is updated to solved by the requester as It disappears from my to-do view. I'd like to set up a slack notification or an email when a ticket = solved by the reque...
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Benoit hat einen Kommentar hinterlassen
Hi, thanks for your reply. I am not sure it will trigger me a Slack notification. Moreover, I will have other open messages. The Slack integration uses groups to trigger messages. Which can't work ...
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Benoit hat einen Post erstellt
Ticket View filter by : last update from requester
BeantwortetI really need to have a view or a Slack notification whenever a requester updates my tickets. However, it doesn't seem possible to configure today. Do you have a solution please? Thanks