Marco
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Marco hat einen Kommentar hinterlassen
Hi Greg, yes i'm passing in "created" just to narrow-down the result set. BTW: My goal was to find a way to quickly identify a set of end-users without tickets... Anyway... I found that it only wo...
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Marco hat einen Post erstellt
Side-loading is not working for "Open Ticket Count"
Hello, I'm using "Open Ticket Count" to sideload the number of open tickets together with the selected Users, as documented here: https://developer.zendesk.com/documentation/ticketing/using-the-zen...
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Marco hat einen Post erstellt
How to pass DEBUG data into the custom fields after the Bot transfers a new ticket to the Agent?
Hello, In addition to other Zendesk channels (email, API..) we need to support clients by using our company mobile app (Android and iOS). The main goal is to let users to submit tickets and allow t...
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Marco hat einen Kommentar hinterlassen
Peter (https://support.zendesk.com/hc/de/community/posts/4409506873370/comments/4409516943002) I'm interested in point (2).. did you get support from SNow? BTW I found that every Side Conversation ...
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Marco hat einen Post erstellt
Zendesk SSO How to force JWT payload renewal?
Hi All, We have enabled SSO/JWT in order to externally authenticate our Help Center users. And, our work-flow requires us to pass additional data via the JWT payload (eg. "user_fields" as documente...
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Marco hat einen Kommentar hinterlassen
Grigory Fateyev You can use the "user_fields" (key/values) ... as documented here: https://support.zendesk.com/hc/en-us/articles/4408845838874 payload = {'iat': int(time.time()),'jti': str(uuid.uu...
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Marco hat einen Kommentar hinterlassen
Any news on this? For privacy/GDPR reasons we need all data to be stored in EU
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Marco hat einen Kommentar hinterlassen
Hi, We need to embed customer service in our web site, just for submitting Zendesk support requests using a contact form (or ticket modules). We don't want Live Chat, Help Center and Talk.. What we...
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Marco hat einen Kommentar hinterlassen
>> we can't attach video files other than browsing them from saved in files through "..." button Any solution to this issue? The work-around of "..." button is not user-friendly at all. Also, it on...
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Marco hat einen Kommentar hinterlassen
Hi Dane, My understanding is that the actual JSON body of the trigger (the one in the screenshot) is NOT a response payload, but the request payload. For example, I define a webhook (GET method) th...