Johnny J
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Gesamtaktivitäten91
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Neueste Aktivität von Johnny J-
Automatically offer macro
Hi, It would be convenient to have a Zendesk feature that automatically generates a macro depending on the assignee selection on a ticket. Thanks.
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Export SLA policies from Admin center
It would be nice to have an option to export all SLA policies from the admin center (as this could help us in removing unused SLAs).
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Automatically CC someone when a specific request type is selected
Hi, Is there a way to automatically add someone as CC in the submit a request form? So, whenever a user submits a ticket for a specific request type, the CC field should automatically add someone's...
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Extra spaces on the request form
BeantwortetHi, How do I remove extra spaces between the ticket fields on the request form page?
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Restriction on Spreadsheet columns
Hi, Spreadsheets are squashed up in Zendesk and the format looks strange when we copy and paste loads of tabs (more than 10 columns). We have also enabled Rich Content, but it won't change anything...
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Embed excel into the Request form
BeantwortetHow to embed excel into the help center request form and make it downloadable?
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How to make a custom ticket field not editable for end users
Hello, I would like to make a custom drop-down ticket field uneditable for end users. We want the users the select a value from the drop-down, the field must then lock or grey out, so the users won...
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Hide and Show Div Elements
Hi, I have a very urgent query and any help will be greatly appreciated. It is regarding formatting the homepage according to the user's organization. We have built a tiled layout homepage using di...
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Option to assume as an agent
BeantwortetAs of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an agent (to manage some settings option for agents, particularly Zendesk views, t...
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App Integrations
Just a feedback on Zendesk App integrations, it would be nice to save a copy of previous field sync mappings & project restrictions configuration settings. This would be helpful especially when we ...