Andrew Stuart

I've not migrated anything. Also I ensure that I keep a tab open all the time. No one who is busy can keep flicking back and forth to ensure it doesn't mark you as 'Idle' or 'Invisible'. My manager questions whether I am logged in as part of my role so this is becoming a bit more than just a bug.

No answer to the whole issue of "I've set my Idle Timeout to OFF but I just disappear from the list of available agents". 

I have this issue too. I log in every morning I keep the tab open then my manager wonders why I'm not picking up chats. It must be a bug of some sort.