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Matt Farrington-Smith
Beigetreten 16. Okt. 2021
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Letzte Aktivität 19. Okt. 2022
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Hey Dane Heather Rommel - do you good folks have any suggestions for my use case here?
I want to set up a chat rescuer for customers who have been sat idle in the chat. So our agents have sent a message and are waiting for the customer to respond.
I've kind of got it working using the below trigger:
(The 60 secs is just a placeholder for testing, I'll set a longer duration).
But it still seems to fire irrespective of who just sent the last message.
Cheers! Matt
Kommentar anzeigen · Gepostet 19. Okt. 2022 · Matt Farrington-Smith
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Hey Julien SERVILLAT did you manage to get this set up and working?
@... we were told this wasn't possible, so am getting conflicting information...
Kommentar anzeigen · Gepostet 16. Sept. 2022 · Matt Farrington-Smith
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Hi Aimee Spanier Hiedi Kysther we're trying to create a welcome greeting but there seems to only be a placeholder for the visitor's name (and not the agent). How do we add that?
Kommentar anzeigen · Gepostet 03. Aug. 2022 · Matt Farrington-Smith
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Thanks Brett Bowser - we are on the Enterprise Suite, so surely our Sandbox (Premium) should be the same?
Kommentar anzeigen · Gepostet 27. Juni 2022 · Matt Farrington-Smith
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Bumping my reply Brett Bowser for visibility.
I've also noticed the following is missing:
- In your Chat dashboard, go to Settings > Widget and click the Forms tab.
Kommentar anzeigen · Gepostet 23. Juni 2022 · Matt Farrington-Smith
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Thanks Brett Bowser
No dice! (Should it matter if I'm using my Premium Sandbox)? I would still expect all of the settings etc. to show here.
Kommentar anzeigen · Gepostet 14. Juni 2022 · Matt Farrington-Smith
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Hi Aimee Spanier @... - I think this part is also outdated. I can't see the settings mentioned under the To configure ticket creation section.
Any ideas where it moved to?
I'm also missing "History" I believe?
Kommentar anzeigen · Gepostet 10. Juni 2022 · Matt Farrington-Smith
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Hi Jennifer Rowe @... any idea why our agents are suddenly unable to add orgs to a user profile? I've assumed the roles of the agent(s) affected and observed it happening too. You can search for an Organization but when selected it just disappears from the list.
I'm an Admin and I'm able to add them.
Kommentar anzeigen · Gepostet 26. Mai 2022 · Matt Farrington-Smith
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Hi Erin O'Callaghan Alex Zheng - wonder if any of you folks could help with a similar query... My company is moving our fiscal year from Jan-Dec, to Feb-Jan - this creates a number of difficulties with explore reporting (e.g. "quarters" are based on the standard increments) Is there any way to adapt these in my reports/dashboards without having to edit every single query?
Kommentar anzeigen · Gepostet 19. Apr. 2022 · Matt Farrington-Smith
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Hey Ryan Mumby on the off chance you see this - what did you end up doing?
I have a similar situation and ZD even told me it's not possible. If this know this then why!?
Kommentar anzeigen · Gepostet 11. März 2022 · Matt Farrington-Smith
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