Jeremy (Customer Support)
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Kommentare
Stimmen zur Aktivität von Jeremy (Customer Support)-
This feature would definitely be useful to have in Zendesk natively. It would help with features like Explore and reports as well. I often encounter users that keep using the same ticket, so instea...
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Hopefully the performance improvement is significant. At the moment I find myself having to refresh the views or page several times to view updated tickets on the Agent Workspace (as these do not a...
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Please note that Growth plan does not support Side Conversations and therefore this article is marked incorrectly. On another note, looking forward to OLAs being implemented on Zendesk this year.
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Would it be possible to introduce a rule to check if any agent is available/online on the Agent Workspace, rather than a strict business schedule rule? This would be more dynamic and more accurate ...
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The tab experience is highly inconsistent. Sometimes (after a refresh or something), even just two chats get displayed as 1 chat and 1 drop-down.
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Is there a way we can set the Holidays to be recurring every year? For example, 1st January will be a Holiday every year. Right now I have a yearly reminder to update this, but would make sense if ...
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That sounds perfect! I'll be trying it out next week, thank you so much for the suggestion!
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We also need customisation for the Answer Bot flow, or particularly the text. Some of our clients get stuck in an endless loop talking to the Answer Bot and the lack of accessible customisation mak...
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Agreed! It looks so horrible and it takes all of the chat widget space.
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Brett L The way I understood is that the "sorting" will be limited. Hopefully the filtering feature is improved and not removed (at least based on the 'mysterious' Q2 changes described)