Jeremy (Customer Support)

1. Community
2. Feedback - Chat and Messaging (Chat)

Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging completely. However, it seems that we cannot do a similar trigger with messa...

• Jeremy (Customer Support)
• Erstellt 27. Dezember 2022 09:04
• 5 Follower
• 2 Kommentare
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

We have recently started using the Agent Workspace and have noticed that when chats are inactive, their icon shifts to yellow instead of green. Is there a way that we can set up a notification (suc...

• Jeremy (Customer Support)
• Erstellt 10. Dezember 2021 15:50
• 4 Follower
• 1 Kommentar
• 3 Stimmen

1. Community
2. Zendesk Suite Q&A

Some of our agents do an extensive onboarding with some clients. Therefore, I would prefer to assign this agent as the "Account Manager" for these clients.I would still want all agents to be able t...

• Jeremy (Customer Support)
• Erstellt 29. Juli 2022 07:43
• 2 Follower
• 2 Kommentare
• 0 Stimmen