Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Ben Steele's Avatar

Ben Steele

Beigetreten 26. Okt. 2021

·

Letzte Aktivität 08. März 2022

Folge ich

0

Follower

0

Gesamtaktivitäten

10

Stimmen

0

Abonnements

5

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Ben Steele

Ben Steele hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Max McCal - Hi, is there any update on this? Like many above and in separate posts, this has been flagged as a concern through a security audit.

Kommentar anzeigen · Gepostet 08. März 2022 · Ben Steele

0

Follower

0

Stimmen

0

Kommentare


Ben Steele hat einen Kommentar hinterlassen

KommentarAdditional ticket channels

Dane - Thank you, but this can't be seen within the agent workspace. I was hoping the team could see this either before picking up the chat, or immediately after (e.g. adding an internal note in the ticket).

I will look at using a trigger with tags to provide a range (e.g. 0s - 59s), then update a field in support to avoid the team having to look through the events for this.

Kommentar anzeigen · Gepostet 08. März 2022 · Ben Steele

0

Follower

0

Stimmen

0

Kommentare


Ben Steele hat einen Post erstellt

Post Feedback - Admin Center

Hi,

I'm unable to filter by custom roles with the new team members page, despite having agents with these roles assigned.

Team members page:

 

Chat roles page:

Gepostet 04. März 2022 · Ben Steele

0

Follower

2

Stimmen

1

Kommentar


Ben Steele hat einen Kommentar hinterlassen

KommentarAdditional ticket channels

Is it possible to see how long a customer has been waiting in the queue within the agent workspace?

Kommentar anzeigen · Gepostet 04. März 2022 · Ben Steele

0

Follower

2

Stimmen

0

Kommentare


Ben Steele hat einen Kommentar hinterlassen

KommentarTicket automation and collaboration

@...

We have a new instance of Zendesk (less than 4 weeks old) but we meet all of the requirements you mentioned above. I get the same message as Aaron shared about not enough macro data.

Does Zendesk have to have been running for some time to use this feature or is this a bug?

Kommentar anzeigen · Gepostet 09. Nov. 2021 · Ben Steele

0

Follower

1

Stimme

0

Kommentare