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Frank Spildener

Beigetreten 03. Mai 2022

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Letzte Aktivität 25. Okt. 2024

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Community-Kommentar Feedback - Ticketing system (Support)

Wow after over 7 years the news is that Zendesk praises our patience and continues to stretch it. 
Unfortunately, this is still extremely disappointing.

Kommentar anzeigen · Gepostet 25. Okt. 2024 · Frank Spildener

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KommentarTeam members and groups

Hi All,

there are clear reservations about this evaluation option in our company. In Germany, it is rather unusual and undesirable to analyse or monitor employee activities in this way. Is there a way to delete this dashboard or restrict access? 
The dashboard restriction does not appear to be applicable to this dashboard. https://support.zendesk.com/hc/en-us/articles/5282695803290-Dynamically-adapting-dashboard-data-based-on-viewer

Translated with DeepL.com (free version)

Thank you Frank

Kommentar anzeigen · Gepostet 16. Mai 2024 · Frank Spildener

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Community-Kommentar Feedback - Ticketing system (Support)

We also use Zendesk to reply to invoices and reminders, using a sender email address that is connected to Zendesk to send the invoices. However, as we cannot see the replies to bounce mails, we have no control over whether the customer can be reached at all at the last known address. 
This inadequacy forces us to build processes around Zendesk. 
Since the problem of bounce mails has apparently been known for several years, it would be appropriate to offer customers a solution. 

Kommentar anzeigen · Gepostet 24. Apr. 2024 · Frank Spildener

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Community-Kommentar Feedback - Ticketing system (Support)

I, like apparently many other users, consider this a standard functionality of an application. It's a mystery to me that this thread has been around for 4 years and now you're inviting people to an event to find out what they want. 

The answer from my point of view is: the possibility of a column definition at least for standard ticket fields. 

I would be very happy to see this implemented. 
Thanks a lot

Kommentar anzeigen · Gepostet 12. Aug. 2022 · Frank Spildener

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Community-Kommentar Feedback - Ticketing system (Support)

Thank you @... :-) 

Kommentar anzeigen · Gepostet 03. Mai 2022 · Frank Spildener

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Community-Kommentar Feedback - Ticketing system (Support)

@... Messages written to Zendesk in Jira via the "Zendesk Support" tab can be formatted. Specifically, we found out that we can quote "text" with "> text".

Are there more formatting options, yet?

Kommentar anzeigen · Gepostet 03. Mai 2022 · Frank Spildener

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