mfg
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mfg hat einen Kommentar hinterlassen
vincent solitario - im not sure if you're using "after 5 minutes" as an example or if you're meaning to go with those events actually happening as measured by minutes specifically , but automations...
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mfg hat einen Post erstellt
Multi-form category reporting
We have 10+ groups and basically as many forms. Each of those teams and forms has some kind of basically unique task category field. Although we have all that category data, in multi-team reporting...
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mfg hat einen Kommentar hinterlassen
the ideas of including the side conversation inline or at the end of a printed ticket are good, but the side conversation for us may have sensitive information. additionally, I want to use side con...
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mfg hat einen Kommentar hinterlassen
The permissions listed indicate that to see suspended tickets, the agent needs access to all tickets. Does that include access to private groups' tickets?
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mfg hat einen Post erstellt
Import to create set in Explore
We have a separate customer support group that frequently submits tickets on behalf of other users. There are approximately thirty of these users. In order to create a set attribute that includes a...
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mfg hat einen Post erstellt
Time Tracking app interface delays
When loading new tickets, our agent workspace shows the custom fields briefly on the ticket form before they are hidden. We hide the app and the fields from the agents and only show them with the a...
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mfg hat einen Kommentar hinterlassen
When external search results are shown and clicked in Guide, do those links send the end user offsite? If so, is it possible to add a note that there link goes offsite?
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mfg hat einen Kommentar hinterlassen
I would like for our Team Lead and Admin roles to have visibility into the ticket fields when looking at individual tickets. I'd like to hide the app and fields from standard agents. By design, ag...
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mfg hat einen Post erstellt
Add option category to conditions triggers rather than duplicating for each nested option
I have a nested option in one of my forms. Basically, it's A::1, B::1, B::2, B::3, C::1, C::2, etc. I understand that I could build conditions off A, B, C, where answering B would trigger a follow ...
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mfg hat einen Post erstellt
Sandbox creation agent prep
When a new sandbox is spun up, agent emails are effectively disabled by changing the domain to @example.com , which totally makes sense. The admin then goes in and edits the emails so the agents ca...