mfg
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mfg hat einen Post erstellt
Premium sandbox trigger categories
We use the categories feature for triggers pretty heavily. They are massively helpful looking at segments of different lines of business. In addition to other categories, the categories doing the b...
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Dave Dyson - to clarify - "still" as in it hasn't changed from pending? ie. if a status goes from pending to open to pending, am I correct to assume that the clock starts from the most recent (seco...
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mfg hat einen Kommentar hinterlassen
For using the "Hours since pending" condition - does this condition entail that the status is still pending? I've been including a condition that the ticket must be in that status.
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mfg hat einen Kommentar hinterlassen
We frequently have this occur and the tickets end up unassigned. This impacts 5 - 15 tickets per day, resulting in delayed responses/assignments and requiring admin time to assign. In many of these...
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mfg hat einen Post erstellt
Remove totals from sort action in reports so that you can consistently see totals at bottom
Feature Request Summary: I would like to pin totals to the bottom of the table when creating a new report or configuring one on a dashboard. Description/Use Cases: I would like to summarize the...
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Is first assignment inclusive of system triggers or only through agent reassignments? I'd like to measure our reassignment rate and the time it takes to reassign. If there are two cascading trigger...
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I'd like to turn off totals sorting altogether. We have no use case where sorting should include moving the totals on the table. How do you lock the totals to the bottom of the chart?
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mfg hat einen Kommentar hinterlassen
Assuming I'm correct about this, and that this would restore the individual user's abilities, you may want to update this article to call out specifically that an individual user's email can be add...
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mfg hat einen Post erstellt
Add new field to form from field creation screen
When creating a new field, it would be useful to include an optional step to add the field to a form(s). For instance, I'm creating three new fields to be added to a form - after the main attribute...
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mfg hat einen Post erstellt
Zendesk explore formula error "085f951c"
BeantwortetI'm having trouble finding documentation on the Explore formula error "085f951c". Error message below: The set of calculations isn’t valid. The calculated measure "COUNT(reassignedtickets-e0a3c3560...