Zach Brown

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Adding and formatting tables in help center articles

Thanks for looking into it Dane. I'll contact through Messaging.

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• Zach Brown
• Erstellt 23. Februar 2022 13:30
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Adding and formatting tables in help center articles

Dane I haven't checked with another external monitor myself, but I asked a colleague to test it out and they experienced the same thing that I did. They have the same MacBook Pro that I do, not sur...

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• Zach Brown
• Erstellt 20. Februar 2022 15:18
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Adding and formatting tables in help center articles

I've come across a weird phenomenon that I can't quite explain related to table formatting. I often use tables with white or coloured borders to give the appearance of displaying information in blo...

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• Zach Brown
• Bearbeitet 17. Februar 2022 20:49
• 0 Stimmen

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Thanks Nikki! I didn't realize labels could be used to prevent articles from showing up on search. I'll take it under consideration.

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• Zach Brown
• Erstellt 5. Januar 2022 14:21
• 0 Stimmen

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

What would be the recommended best practice re: search result indexing for articles that are meant to appear in a series? For example, I've written a 7 article series on a topic, but due to the wei...

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• Zach Brown
• Erstellt 9. Dezember 2021 14:58
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. An easy way to add alternative text (alt="") to an image for accessibility

This feature would be a HUGE delighter! In order to ensure compliance with the WCAG 2.1 standards, alt-text on images is simply table stakes these days. The current process for adding alt-text in Z...

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• Zach Brown
• Erstellt 7. Dezember 2021 21:23
• 7 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing, approving, and publishing articles with Team Publishing

I may be missing it, but how would one go about setting up the email notifications for when articles are submitted for review?  It's referenced in this article but I can't seem to find instructions...

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• Zach Brown
• Erstellt 5. November 2021 14:30
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Ability to report on average time articles spend unverified/awaiting review

Hi Orsolya,Thanks for capturing this request. I would say "awaiting review" would be the most important state for me to track. The amount of time articles spend "in progress" can vary widely depend...

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• Zach Brown
• Erstellt 14. Oktober 2021 16:16
• 1 Stimme