Tom Rees

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace conversation line breaks/color coded replies

Grant Schuemann  I found that for people struggling, uploading the company logo as a profile picture to their zendesk profile helped differentiate between end-user and agent messages.

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• Tom Rees
• Erstellt 6. Oktober 2022 13:40
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. Managing groups

Rina might be worth setting up macros to assign them to the correct teams rather than letting the agent select the group. 

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• Tom Rees
• Erstellt 1. September 2022 13:33
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1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Does anyone know of a way to get this working for a Whatsapp ticket that is on messaging to message the customer?

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• Tom Rees
• Erstellt 25. Mai 2022 15:43
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

We often sort views when we have a large number of tickets to check for duplicates, so this would make this task a lot more difficult. 

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• Tom Rees
• Erstellt 28. April 2022 08:26
• 39 Stimmen

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Matt Taylor You're welcome. Took me a while to get it to work too! 

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• Tom Rees
• Erstellt 22. März 2022 13:58
• 1 Stimme

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Matt Taylor In the username don't put the actual token, but put the word token after the /. The password is where you paste the API token

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• Tom Rees
• Erstellt 22. März 2022 13:54
• 1 Stimme

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Matt Taylor We use Okta and I have this working. The username I use is in the following format email.address@example.com/token and then I use the API to get a token and use this as the password

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• Tom Rees
• Erstellt 22. März 2022 13:30
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. Managing groups

Hello,If a ticket is closed, I assume that deleting a group won't affect this and should still be able to be reported on? Best Wishes

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• Tom Rees
• Erstellt 11. Februar 2022 10:54
• 0 Stimmen

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Thanks Lou.It's saying '"error": "Couldn't authenticate you"' at the bottom. I've tried resetting the password and still have the same issue. I will try on my production instance when most agents h...

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• Tom Rees
• Erstellt 10. Januar 2022 16:14
• 0 Stimmen

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

LouIf I test I get 'Error during transmission: HTTP client call failed', but still active without, it just doesn't run. Definitely only need the URL target and the trigger, nothing else in the back...

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• Tom Rees
• Erstellt 10. Januar 2022 14:22
• 0 Stimmen