Grant Schuemann

1. Support
2. ...
3. Spam and suspended tickets
4. What does "Detected as spam" mean?

Just adding on to the thread that we've also seen a significant increases in false positives marking emails as "Detected as Spam" including for users that had previously sent in emails successfully...

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• Grant Schuemann
• Erstellt 25. August 2023 15:48
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. ZD view- Display number of pages

Strong agree with the comments above as well.  We use views for a lot of audit purposes and this update has made it even more time consuming to navigate through the views.  In addition, when perfor...

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• Grant Schuemann
• Erstellt 4. April 2023 15:40
• 1 Stimme

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Great, thank you for the update Lisa!

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• Grant Schuemann
• Erstellt 1. Dezember 2022 17:13
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Are there any updates regarding being able to redact information/attachments from side conversations?  

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• Grant Schuemann
• Erstellt 1. Dezember 2022 16:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Tab Displays Requestor Name Instead of Subject

Running into the same feedback on our end.  Posting to see if there is any update?  Having the Subject and Ticket # on the tab instead of the Requester would be vastly more useful.

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• Grant Schuemann
• Bearbeitet 15. August 2022 15:31
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace conversation line breaks/color coded replies

Posting to see if there has been an update on this request?  We are in the process of migrating to Agent Workspace and this has come up consistently as a pain point in feedback we've received so fa...

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• Grant Schuemann
• Erstellt 10. August 2022 22:47
• 2 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

In this new era of having many Zendesk tabs open, I've started to run into an issue where I'm losing work due to the current workflow.  Example: - I have an active Admin Center tab open where I'm c...

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• Grant Schuemann
• Erstellt 21. April 2022 16:07
• 5 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Many of the recent comments above already capture my sentiments about this change which has lead to an immediate decrease of efficiency, functionality and enjoyment for our organization.  I do love...

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• Grant Schuemann
• Erstellt 22. März 2022 21:07
• 3 Stimmen

1. Chat
2. ...
3. General questions about live chat
4. How do I customize who receives offline chat email notifications?

+1 as well, there should definitely be an admin option for this

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• Grant Schuemann
• Erstellt 9. November 2021 23:57
• 0 Stimmen