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Casey

Beigetreten 07. Dez. 2022

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Letzte Aktivität 24. Nov. 2024

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KommentarPublishing and sharing dashboards

HI Walter Bellante ,

 

Thank you for your reply! Unfortunately this does not suit our organisation, as we only have two Admins (for privacy reasons), checking dashboards/schedules in not part of their day to day. I am sure there are other organisations where this is the case as well.

Having to check dashboards/schedules regularly is not ideal, we try to avoid using features that require ongoing maintenance (one of the reason why we use and love Zendesk!)

I would like to put forward the suggestion to include and ongoing schedule option.

Kommentar anzeigen · Bearbeitet 14. Nov. 2024 · Casey

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KommentarPublishing and sharing dashboards

Hi Walter Bellante, who will receive the notification? The dashboard creator? What if that person leaves the business?

Kommentar anzeigen · Gepostet 13. Nov. 2024 · Casey

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KommentarPublishing and sharing dashboards

Why is there not an option to never stop the report? I don't want to have to set a reminder for myself in 12 months time to update the schedule run for time for another 12 months. 

Kommentar anzeigen · Gepostet 13. Nov. 2024 · Casey

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Community-Kommentar Feedback - Ticketing system (Support)

+ 1 for adding ‘Share ticket with…’ action for macros

Kommentar anzeigen · Gepostet 17. Mai 2024 · Casey

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Community-Kommentar Feedback - Ticketing system (Support)

+1 and bcc field for side convo's should be available to use in triggers

Kommentar anzeigen · Gepostet 17. Jan. 2024 · Casey

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Community-Kommentar Feedback - Admin Center

I agree, I would love to see this feature

Kommentar anzeigen · Gepostet 15. Nov. 2023 · Casey

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Community-Kommentar Q&A - Sales CRM (Sell)

Or if anyone can suggest a better solution I am very open to hearing it!

Kommentar anzeigen · Gepostet 20. Okt. 2023 · Casey

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Post Q&A - Sales CRM (Sell)

Hi ZD community,

Hoping for some urgent assistance. 

Very high level, we want tickets submitted via certain forms and forwarded into Zendesk from specific email addresses to not appear in the ‘My store requests’ menu on our Help Center page. For context, we have two menu's for users; 'My requests' which shows a users requests, and 'My store requests' which shows their organisations requests:

I found this community post where a community member suggested the below code solution:

However I cannot get it to work correctly for us. Where do we place the closing {{/isn't}} in the following code:


          {{#each requests}}
          {{#isnt type 'question'}}{{/isnt}}
           
             
               
                  {{#if subject}}
                    {{subject}}
                  {{else}}
                    {{excerpt description characters=50}}
                  {{/if}}
               



               

                 
                 
                 
                    {{status_name}}
                 

               

             
              #{{id}}
             
                {{#is ../current_filter.identifier 'my'}}
                  {{date created_at timeago=true}}
                {{else}}
                  {{requester.name}}
                {{/is}}
             
              {{date updated_at timeago=true}}
             
               
                  {{status_name}}
               

             
           
          {{/each}}
       
     
    {{/if}}
 

Gepostet 18. Okt. 2023 · Casey

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Community-Kommentar Feedback - Ticketing system (Support)

Would also love an update on this one :)

Kommentar anzeigen · Gepostet 22. Aug. 2023 · Casey

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Community-Kommentar Feedback - Reporting and analytics (Explore)

+1

Kommentar anzeigen · Gepostet 12. Mai 2023 · Casey

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