Thomas Loesch
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Thomas Loesch hat einen Post erstellt
Grant access to specific views to Agents without using Groups or Personal Views
I would like some agents being part of a group, FRANCE for instance, to access only some specific views without having the visibility of all of them. In other words, I would like to give access to ...
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Thomas Loesch hat einen Kommentar hinterlassen
Bonjour, cette fonctionnalité est demandé depuis 2013 par de nombreuses personnes dans ce post : https://support.zendesk.com/hc/en-us/community/posts/4409217610522-Allow-a-trigger-to-post-comment-u...
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Thomas Loesch hat einen Kommentar hinterlassen
Hello, As WhatsApp Connector suggested, it would be very helpful to have the possibility to create a side conversation child ticket with an end-user as a reporter directly. In other words, to be a...
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Thomas Loesch hat einen Kommentar hinterlassen
Hello Pratishtha Nahata, I wish you a happy new year and I hope you are well. Any update to share with us upon this topic? It would be very helpful for us to ease our organizations's management an...