Jan Schweigerer

1. Explore
2. ...
3. Building reports
4. Choosing metric aggregators

Hi Team,  I want to track the pending status time during which a ticket had the custom value "issue_status_needs_investigation" assigned. In your reference here, you say value aggregators can only ...

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• Jan Schweigerer
• Erstellt 14. Juli 2023 08:46
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Field changes time calculation by business time

We would also very much need this feature!

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• Jan Schweigerer
• Erstellt 11. Juli 2023 15:13
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Requiring a ticket attachment if a particular dropdown option is selected

I'm sorry, but I can't believe this is not a standard feature available via forms. This is such a basic use case which thousands of customers will require, and we have to build some complicated, me...

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• Jan Schweigerer
• Erstellt 27. März 2023 19:12
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Change default behavior of Organization / user setting

Hi @... Our situation is the same as Johan's there are practically no outliers. Every Organization should have their end users be able to see their peers tickets and comment on them.  Hence, the te...

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• Jan Schweigerer
• Erstellt 24. Januar 2022 13:24
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change default behavior of Organization / user setting

We need this too, urgently! The use case is simple - if you offer support to businesses, more often than not the people you are in contact with from the same organization also need to be aware of t...

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• Jan Schweigerer
• Erstellt 12. Januar 2022 16:05
• 5 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

Hi there! Love this feature so far.  Instead of linking a specific article, I'd like to link to a section though. Any advice on how I could do that?

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• Jan Schweigerer
• Erstellt 20. September 2021 16:19
• 1 Stimme